I offer 50 minute sessions of online counselling and telephone counselling.
When you first make an enquiry about counselling I will email you a email you a version of the information below.
Counselling Information Sheet
My name is Soraya Hind and I am a qualified counsellor. I am a registered member of the British Association for Counselling and Psychotherapy (BACP). I adhere to the BACP ethical framework for good practice and the BACP Guidelines for Online Counselling and Psychotherapy. More information on these documents can be found at: www.bacp.co.uk
My Counselling Approach.
My counselling approach is Integrative, with a person-centred foundation. I am of the view that the overall counselling process tends to have a beginning, middle and an end; and so does each counselling session. This means that what we talk about in each session will be led by you, but I will always endeavour to make sure you emotionally safe before the end of our time together.
At the beginning of our counselling relationship, we would go through this information sheet and the Client-Counsellor Contract and only proceed once we are happy we both understand the boundaries and have signed these documents. After that, we would review our progress at a regularly agreed intervals, until the end, which ideally, we discuss and plan for.
What is Person-Centred counselling?
Person-Centred Counselling is the belief that all people are good. This approach sees every person as being capable of becoming a more fully functioning person, given the right conditions. This mean I will always work according to the following principles:
unconditional positive regard (UPR) – I will value you and accept you for who you are.
congruence – I will be honest and transparent.
empathic understanding – I always try to see things from your point of view.
What is Integrative Counselling?
Integrative Counselling brings together different elements of specific therapies. It takes the view that there is no single approach that can treat each client in all situations. Rather, each person needs to be considered as a whole and counselling techniques must be tailored to their individual needs and personal circumstances.
What is online counselling?
Online counselling is a way for you to engage in counselling using internet technology such as Zoom, email, online chat or webcam video link. You direct your counselling by selecting the method of communication you feel most comfortable with. You chose the time, the place and the pace of your counselling to suit your needs.
Webcam or audio counselling.
Zoom is a way for you to see your counsellor face to face from your computer whilst engaging in therapy. Should you chose Zoom counselling, you will be guided through setting up your own encrypted Zoom account and we will meet on Zoom at a time that you have previously arranged. Sessions are 50 minutes in length. Being able to see your counsellor gives you more of the benefits you get from face-to-face counselling but with the convenience of online therapy. By talking, you hear tone of voice, which is a way to convey empathy and by video you see non-verbal communications such as facial expressions. You can choose to only work with audio through Zoom, if you wish and no video camera would then be needed.
Benefits & Limitations of Online counselling.
Online counselling offers certain benefits but there are also limitations that are worth bearing in mind when deciding which type of therapy will best suit your needs.
Counselling therapy from your own home at a time that suits you.
Secure inscription software offers confidentiality and peace of mind.
No chance that you may be seen entering the counsellor’s practice.
Therapy at a time, place and pace that suits you.
Access to counselling may be more immediate.
Things to consider:
Are you comfortable using internet technology?
Would you prefer to see your counsellor face to face?
Do you feel you can express your feelings well using words?
Do you feel your situation is too complex to discuss via the internet?
Is there a computer terminal that you can use privately without interruption?
The information shared with me is held in strict confidence and all electronically stored information is stored on a password protected drive.
In adherence with the BACP ethical code, I am obliged to break confidentiality if you were to disclose involvement in or knowledge of an act of terrorism, money laundering and drugs trafficking.
Any personal details exchanged by email should be kept to a minimum and be password protected to prevent your mails being intercepted and read by a third party. I can help you do this if need be.
I do have to have regular supervision. When elements of our sessions are taken to supervision, no identifying information such as your name is used. My supervisor also follows the same procedures for confidentiality as I have outlined.
Audio or audio video counselling takes advantage of the encrypted services offered by Zoom and should you choose this method of counselling, you will be guided through setting up a free account for your therapy. You do not need a webcam to use Zoom counselling.
At the end of our counselling, copies of our exchanges will be stored electronically on a password protected drive for a period of 7 years. After this time, the information will be deleted, and any paper documents will be shredded.
In addition, if at any point during the counselling you need emergency support, I may ask for your consent to contact your GP or recommend alternative avenues of support other than online counselling.
All client material is treated in complete confidence and is removed from my computer at the end of our work together. Electronic records are stored on a password protected memory stick and kept in a locked filing cabinet. No identifying names or material is retained on these records as a client ID number is used to replace such information.
In an emergency
Online counselling is not sufficient support if you feel you are in crisis. Signs of crisis may be feelings of wanting to commit suicide, harm yourself or another person. If this happens, please consider contacting your local accident and emergency department at your nearest hospital and ask to speak to someone from the crisis team.
If you feel you need immediate assistance you may consider contacting the Samaritans, they are available by telephone on 08457 90 90 90 or by email on email@example.com
Under the General Data Protection Regulations 2018, you have certain rights. These are:
You are allowed to see your notes. You can formally ask for them.
Records are kept for 7 years after termination of therapy and then destroyed.
Having your records amended (change of name and address)
In the case of clients under 18, records are kept for 5 years after the child turns 18.
To have your personal data ONLY used for contacting you regarding your counselling sessions and minimal anonymised statistics to monitor my service.
To have your information stored securely on a password protected phone and laptop, dedicated to this counselling business.
However, please note that I cannot 100% guarantee that all information exchanged electronically is completely secure.
Erasure of Data (exclusions)
Under GDPR you can request your data be erased. However there are exceptions to this.
In the case of counselling records, insurance companies and ethical bodies ask for records to be available for the period of time as outlined above.
By signing this document, you are agreeing to having your records kept for 7 years after the termination of therapy.
In the case of young people/a minor, this would be up to the age of 25 years old (18+7).
I accept payment by bank transfer ( Details will be provided if you choose to proceed)
I will give you at least 4 weeks’ notice if I ever need to increase my fees.
I can offer a discount for people on benefits, which I am happy to discuss.
If you consent to all the above and you happy to proceed, we then take the following steps:
We can have a free 30-minute no obligation consultation if you would like one.
I will send you a password protected document with 3 parts to it. At this stage I will only ask you to fill in part 1, the Client Assessment and return it to me by email. These few questions to help me assess if Soraya Hind Counselling is appropriate for your needs.
I will get back to within 48 hours of receiving your client assessment.
You would then fill in a Client Contact Details form.
I would allocate you a reference number to protect your identity.
Then at the beginning of the counselling relationship we would go through and sign a Counsellor – Client Contract.
If you have any questions regarding the content of this agreement, or would like further information, please contact me at: or call me on: